ABOUT US
Combining 25 years experience in customer service and cleaning, Allcomclean offers full spectrum services to commercial clients and businesses in and around Brisbane.
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From monthly office cleaning to 24/7 Body Corporate we can tailor a schedule to suit your businesses needs. If you're in business we can clean it from shop front to factory floor. We also specialise in Hard Floor maintenance and rejuvenation.
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Allcomclean incorporates and now operates, Sparkling Windows Brisbane, delivering Window Cleaning Services weekly to many businesses in the Brisbane Metro area and to both Coastal areas.
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We are always happy to provide an obligation FREE quote and our professional team look forward to being of service to you.
MISSION STATEMENT
Allcomclean prides itself on a strong customer service background and sets itself apart by developing strong long term working relationships with their clientele.
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This enables Allcomclean to provide tailored servicing and products that exceed our clients' needs and expectations. Allcomclean constantly undertakes investigations to enable development of best technologies and practices.
OBJECTIVE
Allcomclean employs a detailed needs analysis to develop a work schedule combined with regular schedule reports, thus delivering a best practice service. We have a vested interest in the success of every client we undertake and then service, the more successful you are the more stable our portfolio and internal development.
STAFF
At Allcomclean we fully train all staff to be customer service focused, with emphasis on flexibility and communication. This assists in developing and maintaining positive working relationships across the life of the service agreement. Allcomclean staff are regularly skills assessed and provided with the opportunity to enhance their skill set in accordance with their own personal goals and needs.
CLIENT TO STAFF MATCHING
Staff are skills matched to each client to ensure that the needs analysis is meet and addressed appropriately, delivering a fast tracked outcome.
INSURANCE & WHS
Allcomclean is a fully registered and insured company, ABN, ACN, carry public liability insurance to 20M plus full Workcover insurances.
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Keeping up to date with Legislative and Codes of Practice standards and guidelines you can be sure that Allcomclean is able to deliver quality service that is timely, safe and cost effective. At a minimum all team members hold current Industry White Cards. For peace of mind and as an industry standard, Allcomclean' team members are fully vetted and police checked.
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All certifications are available on request for our clientele's records and information.
OVERVIEW
More than a cleaner, allcomclean can supply eyes on the ground and issue cyclic reports that can assist with movements in and around the property and business. As a one stop cleaning supplier, we can offer services and products with that value added service you're looking for.
We look forward to being of service to you.
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WHS STATEMENT
At Allcomclean we are committed to providing a safe and healthy work environment for all members of staff, all clients and all client site visitors.
We expect all staff, contractors and associated employees to comply with Allcomclean's WHS policies and procedures.
It is understood at allcomclean by way of induction, that everyone at allcomclean has a legal and moral obligation to themselves and others.
We are dedicated to ensuring the health and safety of all persons who may be affected by our activities.
Allcomclean staff and contractors are inducted at each individual site and provided with a complete understanding of and copy of Allcomclean's WHS policy.
Allcomclean is a fully compliant industry professional, providing clients and staff with a safe work statement.
Allcomclean carries 20 million in public liability and clients are provided with an up to date Certificate of Currency.
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Allcomclean has a non-smoking in the work place policy.
QUALITY MANAGEMENT STATEMENT
Allcomclean was established in 2009 to provide commercial facility cleaning and maintenance services to a range of business's including but not limited to Institutional Clients, Service Providers across a broad spectrum of Industries, Governmental Bodies, Authorities and Corporations as well as the Construction and Mining Industries.
Allcomclean is based in Brisbane and employ a range of direct employees and contract and sub-contract personnel. From time to time Allcomclean may open sub-branches as client needs and circumstances demand.
Quality is important to the Allcomclean business because we value our customers/clients.
We strive to provide our customers/clients with products and services which meet and even exceed their expectations.
We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
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Regular gathering and monitoring of customer feedback
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A customer complaints procedure
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Selection and performance monitoring of suppliers against set criteria
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Training and development for our employees
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Regular audit of our internal processes
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Measurable quality objectives which reflect our business aims
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Management reviews of audit results, customer feedback and complaints
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Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
This policy is posted on the Company Notice Board and can also be found in the staff handbook. Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that quality is embedded within the whole of the company.
INSURANCE
Public Liability Insurance $20M
Work Cover
Professional Idemnity
COMPLIENCE/CERTIFICATION
ISO 9000/1
AS/NZS 4800
HACCP Standards